Our Guarantees

100% Money Back Guarantee

TruPayroll 100% Guarantee – Our goal is to ensure that you are 100% completely satisfied with our products and services. If for any reason you are not 100% completely satisfied we will do everything we can to correct or rectify the situation. If for any reason you are not completely satisfied with the resolution we will refund the cost of your most recently processed payroll pay cycle. It’s just that simple. No excuses, no hassles, no worries… *Limit (1) refund per account. This offer is not valid in New York. See Service Guarantee policy for complete details and restrictions.

Tax Payment Guarantee

Our processing may include receiving and reviewing credit or similar reports on your business and its principals. Therefore the information you provide to us must be accurate and complete, otherwise the tax calculations may be wrong, and the Service may not perform correctly. TruPayroll will not be liable for any penalty, interest or other liability that results from inaccurate or incomplete information you supply, either for your own business or for your clients. The Service may have restrictions on the number of employees for whom payroll can be processed and does not include furnishing advice of deductions or providing information regarding selected local and state taxes. We warrant to you the accuracy of payroll tax calculations on each pay stub and tax filing prepared using the TruPayroll, subject to the following terms and conditions. As your sole and exclusive remedy and our sole and exclusive liability for breach of the foregoing warranty, we will pay all government penalties and interest assessed against you due solely to calculation errors made by the TruPayroll. This warranty does not apply to any assessments, penalties or interest resulting from, among other things, your use of TruPayroll to process payroll data for which it is not appropriate (such as foreign payroll), your failure to make and record payroll, tax payments and filings in the manner and on the schedule recommended by us, your failure to enter on the Trupayroll website timely and accurate compensation information for employees, your use of TruPayroll to prepare pay stubs, tax payments or tax filings based in whole or in part on payroll or tax payment information that you calculated or input incorrectly or that you approved after it has been input and presented for review, or failure to file an amended return or make an additional payment to avoid or reduce your penalty or interest after receipt of notice from the government or us that you should do so. We will endeavor to post on our website notices of corrections and updates to TruPayroll or to notify you according to the contact information that you provide on the website, which you agree to update promptly with all changes. In general, we calculate payroll taxes based on the assumption that the wages paid to employees (but not payments made to contractors) are subject to all payroll taxes applicable to the indicated geographical area. For example, we assume that each employer is subject to federal unemployment tax, although employers who did not pay wages of at least $1,500 in at least one calendar quarter this year or last year may be exempt. We encourage you to make tax payments in full when due, although some tax agencies do not assess penalties for small payment shortfalls that are made up by the end of a reporting period. In some cases, you can customize the Service for situations such as those described above. In other cases, you may have to make adjustments outside the Service in order to take advantage of certain payroll tax exemptions. We do not warrant that the Service will minimize your payroll taxes automatically. If you believe you are entitled to payment under this warranty, you must notify customer support as directed on the website as soon as you learn of the mistake (and in no event later than 30 days after the assessment is made). You must include a copy of the government notice. By claiming payment, you and your clients authorize us to obtain and review any data files that may be in our possession or control in order to evaluate your claim. You and your clients remain responsible for paying any additional tax liability that may be owed and providing assistance and additional information as we may reasonably request. This warranty is for your benefit only and is not transferable, and will be null and void if you breach any terms or conditions of this Agreement.